Employers

All Questions

 

Profile

 

Q: I forgot my password. How do I log in?

A: On our Sign In page, you will see the 'Forgot Password' link. Click on this link and enter the email address associated with your Goodwill.jobs account. Click 'Submit' and we'll send you instructions for resetting your password. Click here to go to the Sign In page.

 

Q: I forgot my username. How do I log in?

A: Your username should be the email address used to set up your Goodwill.Jobs account. On our Sign In page, you will see the 'Forgot Password' link. Click on this link and enter the email address associated with your Goodwill.Jobs account. Click 'Submit' and we'll send you instructions for resetting your pasword. Click here to go to the Sign In page. If the email address is not associated with your account please Contact Us for further assistance.

 

Q: How do I change my password?

A: Place your mouse cursor over "your name" found at the upper right section of your account. From the drop down menu please select the "Preferences" option. Click on "Change Password" and enter your desired password.

 

Q: How do I change my email address?

A: Place your mouse cursor over "your name" found at the upper right section of your account. From the drop down menu please select the "Preferences" option. Click on "Change Email" and enter your new email address.

 

Q: How do I update my profile?

A: First, log in to your Goodwill.Jobs account. Then select Profile & Resume at the top of the page. Then select Profile.

 

Q: How do I change my email subscriptions?

A: Place your mouse cursor over "your name" found at the upper right hand section of your account. From the drop down menu please select the "Preferences" option. Click on Communications & Forums and make your changes.

 

Q: Will my contact information be sold to any third parties?

A: Goodwill.Jobs does not disclose to any third party your name, address, email address, or telephone number without your consent, except to the extent necessary or appropriate to comply with applicable laws, or in legal proceedings where such information is relevant. For more information, please read Goodwill.Jobs's Privacy Policy.

 

Q: I'd like to cut down on the number of emails I get from Goodwill.Jobs.

A: The suggestions below are related to the different types of emails you could be receiving. Goodwill.Jobs Communications: When you created your account, you chose whether you wanted to receive Goodwill.Jobs Updates and Goodwill.Jobs Partner Offers. To change this option, hover your mouse over Hi, "your name" in the top right side of your account. From the drop down menu choose Preferences and update your choices in the Communications & Forums section.Two emails from one employer: Some employers have search agents who look for resumes that match selected criteria. If you've updated your resume recently, an agent might mistake your current resume for a new one and send you another email. Saved Search alerts: You can control the frequency of your saved search alerts by editing your Saved Searches. You can choose to receive emails less frequently or not at all.If you're still getting too many emails, Contact Us and our Customer Service staff will help you.

 

Q: I'm not looking for a job anymore. Should I cancel my account and remove my resumes?

A: If you're not job hunting now, it's easy to adjust your account status. Go to Settings. Then you can decide what options you want to change. For example, you can make your resume private (employers won't see it), deselect your email and job alert choices, or change any other preferences. Also, if you have any Saved Searches, you can stop receiving email updates and still store your searches for another time. Just change the Email Frequency to Never.

 

Q: Why should I create a profile?

A: Your Profile contains a collection of professional and personal details that is used to match you to job opportunities and personalized career advice - and to help you create your resume. A completed Profile lets you customize your Goodwill.Jobs homepage, see recommended jobs based on your interests, and even compare your career progress with others in your profession. Go to Profile.

 

Q: Can I use my Employer username and password for my Seeker account?

A: No. These are two separate accounts.

 

Q: What should I do if I have not received the email that allows me to create a new password?

A: The email might have been accidentally flagged as spam. Try looking for it in your spam folder. If that doesn't work, Contact Us.

 

Q: Does my account expire?

A: Protecting your account data is a high priority at Goodwill.Jobs. If you do not log in to your account for an extended period, your account will expire and all applicable account data will be deleted. If your account was deleted, you can create a new account. You can use your previously deleted email address and password or you can use a new email and password.

 

Resume

 

Q: How do I create and post a resume on Goodwill.jobs.

A: You can create and post your resume when you create your account and when you apply for a job, or at any other point, by clicking Profile & Resume on the main Goodwill.Jobs navigation bar, or by clicking Create Resume on the main Resumes page. There are three ways you can create a resume: Build my resume online (recommended) Goodwill.Jobs's resume builder is the quickest and most effective way to create your resume online. You can use data that you entered in your Profile to populate your resume or you can create one on your own. When you're done, you can preview you resume and add more information, or you can edit your resume whenever you'd like. Upload my resume This option allows you to upload your existing resume so employers can access, view, and print your resume in Word. If you've already created and saved a Word version of your resume, this may be the choice for you.
Note: When you upload a resume on Goodwill.Jobs, you'll have the option of hiding your contact information, your current employer, and your references from employers conducting resume searches. If you choose this option, make sure you remove this information from your resume text before you upload your resume. Copy & paste my resume This option allows you to copy and paste a resume from an existing document. You can copy and paste from a Word or an RTF document and format the resume to fit your style.
Note: When you create a resume on Goodwill.Jobs, you'll have the option of hiding your contact information, your current employer, and your references from employers conducting resume searches. If you choose this option, make sure you remove this information from your resume text before you copy and paste it.

 

Q: How do I add more information to my resume?

A: After you complete the initial resume steps, you can view your posted resume. At this point, you can edit individual sections and add more career-related information. You can update your resume at any time by selecting the desired resume on your Manage Resumes page.

 

Q: How can I change the contact information on my resume?

A: You can edit contact information anytime if you created a resume using the Upload or the Copy & Paste feature. If you're using the online Resume Builder, you can edit your contact information, with the exception of your name and email address. You have the option of saving this information back to your Profile so your account contains your most-recent contact information.

 

Q: Who will see my resume?

A: When you create your resume you'll choose a Resume Visibility, which determines who can see your resume. You have three choices. If you select private, your resume will not be seen by employers conducting resume searches. However, you can use your private resume to apply for jobs. If you select a resume status of visible, employers will be able to find your resume and match you to specific jobs. If you select limited, employers will not see your name, your contact information, your current employer, or your references. If you apply for a job directly to a company via a Goodwill.Jobs job posting, the information you've marked as confidential will be visible so the employer can contact you.

 

Q: What's the difference between a visible and a private resume?

A: If you select private as your resume status, your resume will not be seen by employers conducting resume searches (but you can still use your private resume to apply for specific jobs online). If you select a resume status of visible, employers will be able to view your resume and match you to their available jobs

 

Q: What are resume views?

A: Your Resume Views indicates the number of times your resume has been viewed by employers. Employers can view your resume as a result of a resume search (if your resume status is visible) and when you use the resume to apply online. In both cases, each time an employer makes a request to view your resume, your resume view number increases. (Goodwill.Jobs does not track who views your resume, only the number of times a resume view is requested.)

 

Q: How can I increase my resume views?

A: The most effective way to increase your resume views is to set your resume status to visible. This will make your resume visible to employers who conduct resume searches.If your resume is visible and you still feel your views are low, try including more words relevant to your target job. When employers search for resumes, they enter keywords that match the background needed for a job. For keyword ideas, look at sample job titles and descriptions to see what words employers are using in their job postings. Also, be specific with the title of your visible resume. An accurate title will make your resume stand out

 

Q: Who is viewing my resume?

A: Goodwill.Jobs does not track who views your resume, only the number of times a resume view is requested by an employer. Employers can view your resume when they conduct a resume search (if your resume status is visible) and when you use the resume to apply online. In both cases, each time an employer makes a request to view your resume, your resume view number increases.

 

Q: What happens when I delete a resume?

A: If you delete a resume, it will be permanently deleted and irretrievable, except for an archive copy that Goodwill.Jobs is required by federal regulation to maintain for a period of up to two years. If you delete a resume that you used to apply online for a job or that was searchable, employers, recruiters, and others who have paid for access to the Goodwill.Jobs resume database, or have paid to obtain a copy of that database, as well as parties who have otherwise gained access, may have retained a copy of your resume in their own files or databases. Goodwill.Jobs is not responsible for the retention, use, or privacy of resumes in these instances

 

Q: How do I obtain a security clearance?

A: Security clearances are granted based on investigations requested by federal agencies, appropriate to specific positions and their duties. Individuals do not typically apply for an investigation or security clearance independently.

 

Q: How can I set contact preference to both phone and email?

A: If you select a contact preference, you must choose either phone or email. Making this choice indicates only a primary preference. Your preference will not prevent an employer from contacting you using an alternative method. If you do not want to indicate a contact preference, leave this selection blank.

 

Q: What are the guidlines for uploading a Microsoft Word resume?

A: Please review the following guidelines before you upload a Word resume:
Your resume must be in Word format and smaller than 500 KB. If you used another application to create your resume, please use the Copy & Paste option instead. All images must be removed before uploading. If you're using Word's Track Changes tool, you'll need to accept or reject all changes on your resume and save it to your computer before uploading. Resumes that contain viruses will not be accepted.

 

Q: What happens when I upload my word resume?

A: When you upload your resume in Word format, you'll be able to add other details, such as the resume title and description. Once you have uploaded your resume, you'll be able to make changes in the Rich Text editor, and this resume can also be downloaded into a Word document.

 

Q: How can I confirm that my resume and cover letter have been submitted?

A: You'll receive an email from Goodwill.Jobs indicating your resume has been submitted. You can also view your submit status by logging into your account, clicking Jobs then clicking Apply History. Jobs that are email direct contact or redirect you to the Employer's company site to apply will not show on your Apply History.

 

Job Search

 

Q: How do I search for Jobs on Goodwill.Jobs?

A: You can Search or Browse. When you Search, you use Keyword, Location, Job Title, and other fields to get matching jobs. When you Browse, you see the number of jobs there are for each category you choose, which lets you narrow down your results before you get them.

 

Q: How can I get more relevant search results?

A: With the Search tool, try changing your keywords, choosing a different but similar industry, or changing the radius around the location. You can also sort the results by various fields. Try switching to the Browse tool. When you select a search criterion, the job counter reveals how many jobs there are in that category. Each time you add a criterion (e.g. industry) the count is updated to reflect all selected criteria at that point. Click View jobs now at any time.

 

Q: What's the difference between Search and Browse for Jobs?

A: When you Search, you use Keyword, Location, Job Title, and other fields to get matching jobs. When you Browse, you see the number of jobs there are for each category you choose, which lets you narrow down your results before you get them. Use Search when you know exactly what you're looking for. Use Browse when you're open to a range of possibilities from your selected criteria.

 

Q: What do the numbers mean next to each Browse by section?

A: These numbers tell you how many jobs there are that match each browse by section.

 

Q: Why aren't there more results in my search?

A: There might be too many words in the Keywords field. Try single words or different word combinations. Also, expand your Location radius, try a different but similar industry, or rephrase the Job Title.

 

Q: What is a Saved Search?

A: A Saved Search stores your search criteria. You can then retrieve and run that search whenever you want. After you a save a search, you can set it up to run periodically and, if you'd like, we'll email the results to you. Be sure to add Goodwill.Jobs to your recognized/trusted sender list.

 

Q: How do I save a job search?

A: Define your search criteria and click Search. Then click the Create Email Alert link on the results page. Log in to your account if you're not already logged in. Give the saved search a name. Choose how often you want to receive email results. Click Save. You can save up to five searches at one time.

 

Q: What is a job search Really Simple Syndication (RSS) Feed?

A: RSS is a format for delivering regularly changing web content. If you have the RSS Reader software, you can save your job search as an RSS feed. Then Goodwill.Jobs will stream updated results to you via a standard XML feed.

 

Q: How do I get the RSS Software

A: Feed Reader or News Aggregator software allow you to grab the RSS feeds from various sites and display them for you to read and use. A variety of RSS Readers are available for different platforms. Some popular feed readers include Amphetadesk (Windows, Linux, Mac), FeedReader (Windows), and NewsGator (Windows - integrates with Outlook). There are also a number of web-based feed readers available. My Yahoo, Bloglines, and Google Reader are popular web-based feed readers. Once you have your Feed Reader, it is a matter of finding sites that syndicate content and adding their RSS feed to the list of feeds your Feed Reader checks. Many sites display a small icon with the acronyms RSS, XML, or RDF to let you know a feed is available.

 

Q: What is Goodwill.Jobs Diversity and Inclusion?

A: Goodwill.Jobs Diversity and Inclusion is a section of Goodwill.Jobs for job seekers who are members of specific communities, such as women, African Americans, Asian Americans, Native Americans/Pacific Islanders, workers with disabilities, gay/bisexual and lesbian workers, and older workers. The Goodwill.Jobs Diversity and Inclusion site allows employers to reach these diverse communities by placing their job postings on the Diversity & Inclusion Network (i.e., the Diversity and Inclusion site and partner sites such as NAACP.com, BET, Hispanic online, Essence, Gaywork.com, and the Community Connect Inc. sites , as well as on Goodwill.Jobs, and to reach these groups via targeted advertising on the Goodwill.Jobs Diversity and Inclusion site and on the Community Connect Inc. sites. Promoting diversity is an important aspect of many companies' overall recruitment strategies, in order to build a workforce based on equal opportunities given to qualified job seekers of all nationalities and backgrounds. The Diversity and Inclusion Site and related products were created in response to feedback from many companies nationwide that are seeking ways to expand diversity in the workplace, while complying with legal requirements. Companies also wanted to hire an employee base that was reflective of their customers in the global marketplace.
Note: All jobs on the Goodwill.Jobs Diversity and Inclusion Network are also posted in Goodwill.Jobs's regular Job Search area. Seekers can view and apply for these jobs from both areas.

 

Q: How can I get more information on a job posting?

A: Employers post their own jobs and are responsible for the content. Try getting in touch with the company via their website. You can also go to Goodwill.Jobs's Contact Us page.

 

Q: What do the small icons refer to in the Job Search results page?

A: The small icons on the page have the following meaning:
Video: Click this icon to view the company's video for the job posting

 

Job View

 

Q: How can I email a copy of a job posting to a friend?

A: On the Job View page, you'll see a Job Tools box on the right-hand side of the page. Click the Email link to email a copy of a job posting.

 

Q: How do I print a job posting?

A: On the Job View page, you'll see a Job Tools box on the right-hand side of the page. Click Print to print a job posting.

 

Q: Where can I find salary information for a job?

A: Not all employers include salary information with their job postings. When the salary is included, you can see it in three places:
On the Job View page for the job: go to the bottom of the Job Summary box on the left-hand side on the page. On the Job Search Results page: hover your mouse over the currency icon for the job. On the Job Search Results page: hover your mouse over the Job Title to see the job details box.

 

Q: Why isn't salary information available for all jobs?

A: Not all employers include salary information with their job postings

 

Q: How can I get more information about a job posting?

A: Employers post their own jobs and are responsible for the content. Try getting in touch with the company via their website. You can also go to Goodwill.Jobs's Contact Us page.

 

Q: Does Goodwill.jobs ensure that job postings are from reputable companies?

A: We want our job seekers have a safe job search environment. Goodwill.Jobs's Terms of Use prohibits the posting of any job opportunity that requires an up-front or periodic payment. However, in special circumstances, such as work-from-home jobs, Goodwill.Jobs may allow a company to post opportunities that require an up-front fee. Before doing so, Goodwill.Jobs requires these companies to agree and adhere to a variety of standards and measures designed to protect Goodwill.Jobs's job seekers, including clear disclosure of the fees involved and a reasonable refund policy.If it is brought to our attention that a company is not disclosing an up-front fee, or a company asks the job seeker to participate in any fraudulent activity, then Goodwill.Jobs will remove these job postings. Goodwill.Jobs acts as a venue for employers to post job opportunities and for candidates to post resumes. It's up to the seekers to decide whether they want to pursue a job opportunity, based on their interactions with the company. Consult our Safe Job Search page for more information.

 

Q: How do I know if a job posting I received via an email is legitimate?

A: Goodwill.Jobs is dedicated to providing the safest possible environment for you to search and apply for jobs. Be wary of email spoofs and phishing. Both practices concern email where the "from" address has been forged to make it appear as if the message came from somewhere, or someone, other than the actual source. Because all companies are susceptible to these scams, you could receive an email that appears to come from a Goodwill.Jobs email address or that falsely represents Goodwill.Jobs. These emails are usually sent from a general spam email list and not from email addresses stored in a Goodwill.Jobs database. These emails do not come from, or through, Goodwill.Jobs.

Here are some ways to prevent being lured in by fraudulent email:
Disregard all emails that offer employment opportunities involving money transfers. Verify the legitimacy of the email, company, and job opportunity. If the email contains a link, don't use it. Go the company's website via another method. If the email includes a job opportunity, the job should be listed on the company's website. Call the company directly, using its publicly listed phone number. Research the company by conducting an internet search or by using the Better Business Bureau.

Do not share personal information unless you are confident the other party is who they claim to be. The following information is not collected by Goodwill.Jobs and should not be included on your resume:
Social Security number
Driver license number
Bank account information
Credit card information
Passwords

Protect yourself from employment-opportunity fraud by looking for these warning signs:
Email-only communication
Overly-simplified requirements/qualifications
Ability to work from home or only for 2-3 hours a day
Broken English, spelling mistakes, or grammar errors
Requests for bank account information or Social Security number
Management of monetary transactions
Repackaging or reshipping from your own home
Compensation based on using funds you withdrew from a banking account

Be wary of any email that asks you to download a tool or update your account or access agreement.
Goodwill.Jobs will never send an email requesting that you take these steps or ask you for your account username and password.
The precautions listed above will help you evaluate whether an email or job opportunity is legitimate. When in doubt, follow your instincts - if it looks too good to be true, chances are it is.
To learn more about email scams, see the Federal Trade Commission's "How Not to Get Hooked by a Phishing Scam," and the Anti-Phishing Working Group.
For more information on Internet security, please consult our Tips for a Safe Job Search.

If you receive an email that appears to be from Goodwill.Jobs, and are concerned about its legitimacy, please Contact Us. Providing us with a detailed description of the email will help us prevent similar fraud in the future.

 

Q: How can I report a questionable job posting?

A: On the Job View page, click the Report this job link in the upper-right corner of the screen. Or, contact us with information on the job posting

 

Apply

 

Q: What happens when I apply online for a job that's posted on Goodwill.Jobs?

A: Employers receive your resume and cover letter (if you included one) via email and also within their applicant tracking folders on Goodwill.Jobs. You will receive a confirmation email from Goodwill.Jobs stating that your resume was sent successfully. You may also receive an email from the Employer confirming the receipt of your resume. Please note that some Employers and Recruiters may not respond immediately to your resume submission. After you apply for a job, your complete application is then listed on your Apply History page and can be tracked from there. Note: Some employers use the Apply button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax, or postal mail, a record of the application will not show up on your Apply History page.

 

Q: Do I need to have a Goodwill.Jobs member account to apply for jobs?

A: Yes. It's fast and easy, though, and can be done as part of your first job application! Click Apply and enter your email address and a password. Then you can complete your job application. Plus, you'll have access to all of Goodwill.Jobs's job search and career management tools! Or you can Become a Member now.

 

Q: Do I need a resume to apply to a job posting

A: Yes, you will need to include a resume when you apply online. You can create your resume as part of your first job application. When you click Apply on a job posting, you'll have an opportunity to create and include a resume using one of these methods: